Work
A comprehensive CRM and Supply Chain Management (SCM) platform built from the ground up, featuring 18 integrated modules for the pharmaceutical industry. As the Lead Designer, I crafted a user-centric experience that optimized workflows for field teams, managers, and supply chain operations.
- CRM Modules: Calendar/Visit, Order Management, CLM, Contacts, Dashboard, Expense, Coaching, Exam, Analytics, Sample, Drugstore, Announcements, Tasks, Surveys, Conference
- SCM Modules: Free Goods Reconciliation, Inventory Planner, Pharmacy Effectiveness
User Research for CRM Project
An in-depth user research study for the CRM project built from the ground up.
CRM Calendar Module
An intuitive tool for scheduling, tracking, and reporting healthcare professional visits, enhancing planning efficiency and visibility.
Order Management Module
Streamlines order entry, tracking, approvals, and stock visibility for pharmaceutical sales teams.
Contacts
A comprehensive contact management system for tracking healthcare professionals, pharmacies, and key stakeholders.
Closed Loop Marketing (CLM)
An interactive system for creating, delivering, and analyzing pharmaceutical presentations to engage healthcare professionals.
Dashboard
A centralized hub for sales, visits, and performance insights, empowering teams with AI-driven analytics.
Supply Chain Management
A pharmaceutical SCM solution, optimizing order reconciliation, inventory tracking, and distribution.
CX for Travel Company
Redefining group travel by blending authentic solo adventures with the convenience of packaged tours through customer experience design.